This website is operated by Contrado Imaging Ltd. 
 

CONTRADO IMAGING PRIVACY
 

Keeping your information strictly secure.

We only use your information or data to improve your experience. We ensure it is secure and protected. You decide on what or how you want to hear from us. You can opt out or be removed as you wish.
 

Protecting Your Privacy

At Contrado Imaging Ltd, we are committed to protecting the privacy and security of our customers and site visitors. The Contrado Imaging team members understand how important privacy is. If you have any questions about how we protect your privacy, contact us at dataprotection@contrado.com

For all our services, the data controller (the company that is responsible for your privacy) is Contrado Imaging Ltd.
 

How we use your information

We use your information in a few ways. What we do depends on the information. The tables below set this out in detail, showing what we do, and why we do it.
 

Your name and contact details

This means the information that you provide to us when you complete your order.
 

How we use your name & contact details	Why?
Deliver your purchases to you	We’ve got to do this to perform our contract with you
Send you service messages by text, e-mail, such as order updates	We do this to perform our contract with you (so you can tell when your order is coming)
Sending you information by email, SMS, or post, about our new products and services	To keep you up to date. We only send this with your permission and you can opt out any time.
Fraud prevention and detection	To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential
To show you Contrado Imaging adverts as you browse the web	So you can see our latest products and deals
Finding out what you - and other customers - like	To ensure we are giving you what you want and to stay ahead of the competition

 

Your payment information

This means your card security/CVV code. We don’t keep them, and we are PCI compliant through responsible banking partners.

How we use your payment information	Why?
To take payment and give refunds	We’ve got to do this to perform our contract with you
For fraud prevention and detection	To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential

 

Your contact history with us

This means what you’ve said to us, for example, over the phone, on chat or on social media.

How we use your contact history	Why?
To provide customer service and support	We’ve got to do this to perform our contract with you and to provide our best service
To train our staff	So that when you contact us, you get the best possible customer service

 

Purchase history and saved items

This means what you’ve bought and what you’ve stored in your basket for another time.

How we use your purchase history and saved items	Why?
To sell you things	We’ve got to do this to perform our contract with you
To provide customer service and support and to handle returns	We’ve got to do this to perform our contract with you
To find out what you - and other customers - like	To ensure we are giving you what you want and to stay ahead of the competition

 

Information about your phone or laptop, and how you use our website

This means the information you give us when you browse our site, including your IP address and device type and - if you choose to share it with us - your location data, as well as how you use our website.
 

How we use information about your phone or laptop, and how you use our website	Why?
To improve our website and set default options for you (such as language/currency)	To give you the best possible shopping experience
To protect our website	To prevent and detect fraud against either you or Contrado Imaging – unfortunate but essential and to meet our legal obligations about looking after your data

 

Information from accounts you link to us

This means what we do if you link your Twitter, Instagram, Facebook or social accounts to us.

How we use information from accounts you link to us	Why?
To enable you to upload files, log into our website simply and easily without having to create a specific account	To make it easier for you to use Contrado Imaging sites and purchase those items you want
To provide product recommendations	So that you can quickly spot relevant things

 
Your responses to surveys, competitions and promotions

This means information that you give when you fill out a survey, use a promotion or enter a competition.
 

How we use your responses to surveys, competitions and promotions	Why?
To run the survey, competition or promotion	We’ve got to do this to perform our contract with you

You don’t have to give us any of this personal information but if you don’t, you may not be able to buy from Contrado Imaging, and you are unlikely to receive our optimal overall customer experience.

We also anonymise and aggregate analytical information (so that it doesn’t identify you) and use it for purposes including testing our IT systems, research, data analysis, improving our site, and developing new products and services.
 

Sharing your information

We do not, and will not, sell any of your personal data to any third party. We value and maintain your trust. However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

• Companies in the Contrado Imaging group, as sometimes different parts of our group are responsible for different activities (especially licensed ones)
• Companies that do things to get your purchases to you, such as payment service providers, internet service providers, warehouses, order packers, and delivery companies
• Professional service providers, such as marketing agencies, advertising partners, customer service web host and website hosts, who help us run our business
• Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud
• Companies approved by you, such as social media sites (if you choose to link your accounts to us), marketplace sellers where you place an order, and Klarna where you choose to use their payment service

We may provide third parties with aggregated but anonymised information and web analytics about our customers and, before we do so, we will make sure that it does not identify you.

If you contact us via e-mail or via the contact form on our website, by fax or by telephone, the data you have provided (e.g. your email address, name, phone number and possibly other data) will be saved with our customer service web host for a period of 90 days. This is so that we can answer your questions or to process your requests. Our customer service web host is not able to use or monetise your data at any point.

We are working closely with all companies and service providers to ensure that our privacy policy and your data are always protected.
 

Marketing Messages

By opting in, you’ll receive marketing messages via mail, text, and push notifications to keep you aware of what we’re up to and to help you see and find our products. We use soft opt-in for email marketing to our subscribers, ensuring their preferences are always respected.

At Contrado, we prioritize providing relevant and valuable information, including new offers and discounts, product updates, the latest news, product and industry trends, testimonials, gift ideas, seasonal greetings, feedback surveys on user experience and satisfaction, and personalised recommendations. We offer options to manage your preferences and choose the types of email updates you wish to receive. You can opt out or update your communication preferences at any time through your My Account settings or you can unsubscribe from any marketplace emails you receive from us.

Please note that our integrated systems at Contrado Imaging may take a few days to update fully, so you might continue to receive messages from us during this processing period.

Opting out of marketing messages will not affect essential service communications such as order updates or notifications related to activities you've expressed interest in.

We are committed to delivering meaningful communications that enhance your experience with us. If you have any questions or concerns about our privacy practices or how we use your information, please contact our customer support team.

Seeing adverts for Contrado Imaging online

We also engage in online advertising, also to keep you aware of what we’re up to and to help you see and find our products.

Like many companies, we target Contrado Imaging banners and ads to you when you are on other websites. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.

The banners and ads you see will be based on information we hold about you, or your previous use of Contrado Imaging (for example, your search history, and the content you read on Contrado Imaging websites) or on Contrado Imaging banners or ads you have previously clicked on.
 

Keeping your information

We’ll hold on to your information for as long as you have your account, or if it is needed to be able to provide the services to you, or (in the case of any contact you may have with our customer care team) for as long as is necessary to provide support-related reporting and trend analysis only.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account, or it is no longer needed to provide the services to you.
 

Your rights

You have a lot of rights relating to your personal information:

• The right to be informed about how your personal information is being used (like this page)
• The right to access the personal information we hold about you
• The right to request the correction of inaccurate personal information we hold about you - although you can probably do most of this through My Account
• The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
• The right to stop direct marketing messages, which you can do through My Account and to withdraw consent for other consent-based processing at any time
• The right to request that we transfer or port elements of your data either to you or another service provider
• The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

If you want to exercise your rights, if you have a complaint or if you just have questions, please contact us.
 

Changes to how we protect your privacy

We may change this page from time to time, to reflect how we are processing your data.

If we make significant changes, we will make that clear on Contrado Imaging websites or other Contrado Imaging services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Contrado Imaging.
 

Contrado Imaging Cookies

We use cookies on our websites.

Cookie	Description
ASP.NET_SessionId	ASP session cookie. We use Microsoft's ASP .NET technology to develop our website and this cookie is part of it. You can find more information about it on Microsoft's website: Visit the Microsoft website
cuplphotos	This cookie remembers if you visited our site previously and remembers your uploaded photo gallery.
customer.visit	This cookie remembers your previous visit. Expires: 2 months from last visit
designInfo, optInfo	If you haven't used our website before or for certain time we will show you useful information to help you design your personalised product. Expires: 7 days
treeview	Preserves the state of site navigation

 

3rd party cookies used on this website

Alongside our cookies, we also use 3rd party cookies from other websites such as social networks and web analytics/reporting. You can find information on what 3rd party cookies we use and how we use them below:
 

Cookie	Description
_utma, _utmb, _utmc, _utmz	Google Analytics cookies used to collect anonymous information about our visitors. We use it to improve your shopping experience and develop our products and services
datr, lu, s, act, p, c_user, csm, xs, presence, sub	www.facebook.com cookies used to connect our services with your Facebook account at your permission
NID, PREF, HSID, SSID, APISID, SAPISID, ULS, SID, BEAT, ULS	plusone.google.com cookies used by Google Plus social networks
guest_id, k, _twitter_sess	platform.twitter.com cookies used by Twitter website
_pinterest_sess	pinterest.com cookie used by Pinterest website
Awin	Awin manages a network for affiliate marketing, where it stores cookies on the devices of users who visit or engage with websites or other online products offered by advertisers and publishers partnered with Awin. This practice is fundamental to our platform's functionality.

 
How to contact us

You can contact our privacy team by dropping us a line at dataprotection@contrado.com or else through the contact form via the Contact page on any Contrado Imaging website. Alternatively, if you’d prefer, you can write to us at:

Contrado Imaging Limited
Unit 6 Space Business Park
Abbey Road
Park Royal
London
NW10 7SU
UK

V.100000009 10/Jul/2024